Confirm that your audio system/amplifier is turned on and set on the correct input.Confirm that the audio cable is firmly seated into your streaming device and into your speaker system/amplifier.If, YES, you hear music and it's clear, the issue is with your speaker/amplifier.Plug a pair of headphones with an audio port into your streaming device.If it's a home theatre amplifier, make sure Speakers A and B are on.Make sure the audio on the amplifier is turned up.Confirm the audio cord is connected into the proper input and mode (where the audio cable is connected on the back).Confirm that the audio equipment is Turned On.Make sure the amplifier/adaptor and audio cable are firmly connected together.Confirm all relevant cables are connected and firmly in place: ( Power Cord, Ethernet and Audio Cable).

Make sure the volume is turned up on the dashboard between 7-10. Check the player volume under the Music Settings.Confirm that music should be playing (Web Dashboard or Remote App active music queue) and that the system is not offline or paused.Does the Rockbot Web Dashboard or the Remote App show music is streaming, however, there is no sound (or there is static) coming through your speaker system? If the answer is 'yes', the following troubleshooting steps will help you isolate the issue and identify if this is a Rockbot software issue or a Speaker/Amplifier Issue.

Web spotify no sound